Thank you for shopping with Subli Genius Print. We understand that sometimes things just don’t work out, and we’re here to make the return process as easy as possible. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition you received it, including the original packaging. We want to ensure every customer receives products in perfect condition.
Please note, several types of goods cannot be returned. These include:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer—we will handle everything here at Subli Genius Print.
Partial Refunds
In certain situations, only partial refunds are granted, such as:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refund Process
Once we receive and inspect your return, we will send you an email to confirm receipt and notify you of your refund approval or rejection. If approved, your refund will be processed promptly, and a credit will be automatically applied to your original method of payment within a few days.
What If I Haven’t Received My Refund Yet?
If you haven’t received your refund yet, first double-check your bank account. Then, contact your credit card company, as it may take some time for the refund to be officially posted. You might also want to reach out to your bank since there is often processing time before refunds are reflected. If you’ve done all this and still haven’t received your refund, please contact us at [insert email address].
Non-Refundable Items
Please note that only regular-priced items can be refunded. Sale items are non-refundable.
Exchanges
We replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at [insert email address] and ship your item to: [insert physical address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be notified about your return.
Shipping Returns
To return your product, please mail it to: [insert physical address].
Please note that you will be responsible for paying your own shipping costs for returning your item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Shipping times may vary depending on where you live. For more valuable items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. Unfortunately, we cannot guarantee that we will receive your returned item.
Thank you for choosing Subli Genius Print. If you have any questions or need further assistance with your return, we’re here to help, please feel free to contact us